Refund policy

At Gentle Tallow Co, we care deeply about customer satisfaction and want you to feel confident ordering from us.

Because our products are skincare items, we do not follow a standard 30-day return policy. However, we believe in being fair and reasonable. If you are truly unsatisfied with your purchase after trying your balm, please contact us and we will review your request.

Refunds may be offered on a case-by-case basis, depending on the situation. 

To request a return or refund, please contact us at gentletallowco@gmail.com or send us a direct message on Instagram at @gentletallowco with your order number and a brief explanation of the issue.

We understand that accidents and order issues can happen. If something goes wrong with your order, please reach out and we will do our best to make it right.

Please note that we do not offer refunds, returns, or replacements for products that soften or melt during shipping, as temperature changes during transit are outside of our control. Melting does not affect the quality or safety of the product.

We reserve the right to deny refund requests that are excessive, unreasonable, or appear to misuse our return policy.

Your trust in our products and brand means a lot to us, and we sincerely appreciate your support!